1. Cancellation Policy (Prior to Delivery)

Since our system involves a manual review process, you have a window of opportunity to cancel your order:

  • Eligibility: You may request a cancellation only if your order status is still “Pending” or “Processing” and the download link has not yet been generated or sent to your email.

  • How to Cancel: Please contact our support team immediately at fm.teeallover@gmail.com with your Order Number.

  • Refund on Cancellation: If the cancellation is approved before delivery, a full refund will be issued to your original payment method.

2. Refund Policy (After Delivery)

Due to the digital nature of our music products, all sales are final once the download link is delivered or the file is accessed. We generally do not offer refunds or exchanges for:

  • “Change of mind” or deciding you don’t like the track after downloading.

  • Accidental purchases of the wrong track (if the link has already been sent).

  • Lack of specific software to play the file (please check formats before buying).

3. Exceptional Refund Requests

We will consider refund requests on a case-by-case basis under the following circumstances:

  • Technical Issues: The file is corrupted, missing data, or does not match the audio preview, and we are unable to provide a functional replacement within [3-5] business days.

  • Double Purchase: You accidentally purchased the same track twice via two separate transactions. In this case, we will refund the duplicate payment.

  • Persistent Delivery Failure: You have not received your download link within [24-48] hours of payment, and the delay is not due to incorrect email information provided by the user.

4. How to Request a Refund

To be eligible for an exceptional refund, you must contact us within [24-48 hours] of the purchase. Please provide:

  1. Your Order Number.

  2. A description of the technical issue.

  3. Proof of the error (such as a screenshot or screen recording).

5. Refund Processing

Once your request is reviewed and approved, the refund will be processed within [5-10] business days. The time it takes for the funds to appear in your account depends on your payment provider (Visa, PayPal, etc.).